Your Rights

Consumers Have Rights And Providers Have Duties:

  • To Be Treated With Respect
  • To Be Treated Fairly Without Pressure And Discrimination
  • The Right To Dignity And Independence
  • To Receive A Quality Service And To Be Treated With Care And Skill
  • To Be Given Information That You Can Understand In A Way That Helps You Communicate With The Person Providing The Service
  • To Be Given The Information You Need To Know About Your Health And Disability
  • To Make Your Own Decision About Your Care, And To Change Your Mind
  • To Have A Support Person With You At Most Times
  • To Have All These Rights Apply If You Are Asked To Take Part In A Research Study Or Teaching Session For Training Staff
  • To Complain And Have Your Complaint Taken Seriously

For more information please refer to Health and Disability Commission website www.hdc.org.nz